Shipping & returns

UPDATE: Due to Covid-19 we extend the time for returns so you can stay at home when needed. This applies as long as the situation demands it. Customers can hand in their parcels to their drop-of location whenever possible.

Shipping

Shipping costs vary a bit depending on the destination. Scroll down for the complete list of regular shipping costs.

Deliveries

We strive to dispatch your order as quickly as possible. If your item is available in stock, you will normally receive it in 3-5 working days.

Payment

Drdenim.com offers payment through Adyen. No fees or surcharges apply.

Withdrawal of order, returns & exchanges

You can cancel your order and return products free of charge within 30 calendar days from the date on which you receive your order. To return an item, use the return waybill and the return form which were included with your parcel. Make sure the form is filled out completely. If you are missing any of these, please get in touch with us. The refund will be processed within 3-5 days after we receive the returned item.

Claims & faulty items

If there’s a problem with your item, please get in touch with us within a reasonable time frame. Please note that we cover items which are inherently faulty but not faults which arise as a result of natural/expected wear & tear. Online Dispute Resolution

Refunds

Approved returns or claims will be refunded within 30 calendar days of receipt, assuming you have provided us with complete and correct information about your purchase. Full ordering and payment terms below.

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Shipping cost

Sweden: If you place an order which amounts to at least 499 SEK for delivery within Sweden, shipping is free of charge. Orders amounting to less than 499 SEK are subject to a shipping charge of 39 SEK.

Norway: If you place an order which amounts to at least 699 NOK for delivery within Sweden, shipping is free of charge. Orders amounting to less than 699 NOK are subject to a shipping charge of 39 NOK.

Denmark: If you place an order which amounts to at least 499 DKK for delivery within Denmark, shipping is free of charge. Orders amounting to less than 499 DKK are subject to a shipping charge of 39 DKK.       

Finland: If you place an order which amounts to at least 60 EUR for delivery within Finland, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 5 EUR.           

Germany: If you place an order which amounts to at least 60 EUR for delivery within Germany, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.          

France: If you place an order which amounts to at least 60 EUR for delivery within France, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR.

United Kingdom: If you place an order which amounts to at least 55 GBP for delivery within the UK, shipping is free of charge. Orders amounting to less than 55 GBP are subject to a shipping charge of 5 GBP.          

Netherlands: If you place an order which amounts to at least 60 EUR for delivery within the Netherlands, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.

Spain: If you place an order which amounts to at least 60 EUR for delivery within Spain, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Italy: If you place an order which amounts to at least 60 EUR for delivery within Italy, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Portugal: If you place an order which amounts to at least 60 EUR for delivery within Portugal, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR.          

Belgium: If you place an order which amounts to at least 60 EUR for delivery within Belgium, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.          

Austria: If you place an order which amounts to at least 60 EUR for delivery within Austria, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

United States: If you place an order which amounts to at least 150 USD for delivery within USA, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.        

Canada: If you place an order which amounts to at least 150 USD for delivery within Canada, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.